Customer Login

Delivery Information

All of our products are not held in stock and are made to order. Please allow 3 to 4 weeks for your product to be manufactured and delivered to you. We will keep you updated by email as to the progress of your order and when it is dispatched.

A $10 flat rate shipping applies for all orders within Australia. Overseas orders will vary depending on location. A postage calculator is provided on our site for you to estimate the applicable rate and we will charge you the amount incurred by us.

Standard delivery orders are shipped by Australia Post. Orders within Australia will generally be received within 2 to 7 Business Days after being dispatched. Standard delivery may take longer in certain rural areas of Australia and Western Australia.

A signature will be required on delivery, so please provide a delivery address where someone will be available to receive your goods. A work address if often a good option (in this case, please include your business name so that the delivery driver can find you easily). If no one is available to sign for the goods, the parcel will be delivered to your local post office for pick up (for a limited period and then it will be returned to us).

 

How will my order be shipped?

We use Australia Post eParcel to get your order to you as quickly as possible and ship to any corner of the country or the world. Please refer above for shipping costs and durations.

Once your order ships from us, we will forward an email confirmation containing your shipment tracking number that you can follow your order through to delivery with Australia Post. For Australian orders wou can track your Australia Post order at http://auspost.com/track/

If your item does not arrive, the first thing to do is contact Australia Post and quote your tracking number that was sent to you in your shipment confirmation email. If Australia Post cannot locate your items, we will lodge an enquiry on your behalf.

 

Questions and Contact Information

Please contact us if you have any queries regarding your delivery at chris@thewrapdress.com.au or by mail at The Wrap Dress, GPO Box 260 Brisbane Queensland 4001 Australia.

Join our mailing list

Copyright © 2017 thewrapdress | GPO Box 260 Brisbane Queensland 4001 Australia